Order Cut-Off Time
Orders must be placed by 5:00 PM EST to be accepted the same business day.
Order Processing Time
Orders are typically processed within 2–3 business days (Monday–Friday) before shipment.
Shipping Time
Once dispatched, orders are usually delivered within 6–9 business days (Monday–Friday).
Total delivery time is usually 8-12 business days (Monday to Friday).
Free Shipping
We offer free shipping on all orders within the United States.
Shipping Areas
We currently ship within the United States only. International shipping is not available.
Shipping Partners
We work with reliable US-based carriers to ensure safe and efficient delivery. Depending on your location and the shipping method selected, orders may be delivered by USPS, UPS, or FedEx.
The carrier is automatically selected to provide the most suitable service for your order.
What Happens After You Place an Order?
You will receive an email confirmation once we begin processing your order.
After your order ships, you will receive a second email containing tracking details so you can follow your delivery.
Possible Delays
While most orders arrive on time, delays may occur during peak seasons, holidays, or due to severe weather conditions.
If your order has not arrived after the estimated delivery window, please contact us at info@pominie.com, and we will be happy to assist.
Order Cancellation
To request an order cancellation, please contact us as soon as possible at info@pominie.com.
If the order has already been processed or shipped, cancellation may no longer be possible.
Issues With Your Order
If your order arrives damaged, defective, or incorrect, please email info@pominie.com with your order number and clear photos of the issue.
We will review your request and arrange a replacement or corrected item as appropriate.
Contact details
Customer support :
Monday to Friday : 8:00 AM to 06:00 PM EST
Store Name: Pominie
Address:
2633 Rue Beriot
Boisbriand
Quebec J7E 0B7
Canada
Email: info@pominie.com
Phone: +1 (450) 239-0139
